Privacy Policy

1. Information We Collect

1.1 Personal Information

When you place an order or book our services, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Delivery or service address
• Payment information (processed securely through third-party payment processors)
• Dietary preferences, restrictions, and allergies
• Special requests

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

1.3 Communication Information

We collect information from your communications with us, including emails, phone calls, text messages, and feedback forms.

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders and service requests
• Communicating with you about your orders, deliveries, and appointments
• Accommodating dietary restrictions and allergies
• Processing payments and preventing fraud
• Improving our menu offerings and services
• Sending promotional materials and special offers (with your consent)
• Responding to your inquiries and customer service requests
• Analyzing website usage to improve user experience
• Complying with legal obligations and protecting our rights
• Maintaining records for business and accounting purposes

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Payment processors for secure transaction processing
• Delivery services for order fulfillment
• Email and communication service providers
• Website hosting and analytics providers
• Accounting and legal professionals

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal processes
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Prevent fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored on your device that help us improve your browsing experience and understand how you use our website.

4.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing to show relevant advertisements

4.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage of customer data
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Employee training on data protection and privacy

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided in Section 12.

8. Marketing Communications

With your consent, we may send you promotional emails about new menu items, special offers, events, and other updates. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly to request removal from our mailing list
• Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and services.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: